Inbound Logistics Reader Poll Highlights the Small Package and Freight 3PL for Excellence in Customer Service
SALT LAKE CITY – More than 13,000 companies and shippers spread across 55 countries participated in Inbound Logistics magazine’s annual Readers' Choice Top 10 3PL Excellence Award survey. The poll once again named Unishippers Global Logistics, LLC a “3PL to Watch” in 2016.
Companies large and small that spend millions on transportation each year showed their appreciation for their logistics partners through voting. The list, which includes a “Top-10” list of 3PLs that have made a lasting impression on the large sample size of companies, recognizes third-party logistics companies that have provided excellent service from a customer standpoint.
“Year after year it’s an honor to know our platinum customer service doesn’t go unnoticed. Unishippers has built a premier system to ensure that the small-to mid-size businesses are being treated with the same exceptional customer service and shipping consultancy as larger companies,” said Kevin Lathrop, President of Unishippers Global Logistics. “For nearly 30 years, our franchisees have built one-on-one relationships with customers to deliver efficient and cost-effective transportation services.”
According to the reader survey, 78 percent of survey respondents rated service as more important than cost, an 8-percent increase over 2015’s data. Additionally, 39 percent rate poor customer service as the reason 3PL partnerships fail.
Unishippers’ nationwide system of franchises and affiliate outlets are small- and mid-size business advocate’s committed to providing customers with reduced shipping rates through top national, regional and local carriers. The company delivers Platinum Service that includes a dedicated account team for service, technology built for SMB customers and flexible credit, insurance and invoicing options—all traditionally reserved for Fortune 500 customers. Leveraging the combined volume of its 50,000 customers, Unishippers secures stable discounts from carrier partners that are then passed on to customers.